FAQ
How do I charge an adult toy?
Most adult toys come with a built-in lithium battery and are equipped with a magnetic or plug-in charging cable. You can use a standard USB charger, but fast chargers are not recommended. While charging, most toys have indicator lights that blink. Charging usually takes 3–6 hours. A solid light or a change in color typically means it is fully charged. Once fully charged, usage time is generally between 30 minutes and 2 hours.
How should I clean and maintain my adult toy?
It’s recommended to clean your toy after every use. Use toy cleaner spray, body wash, or hand soap (avoid bar soap), then rinse with clean water. Wipe dry and store in a dry, well-ventilated place away from direct sunlight to prevent deformation or bacterial growth. Handle the product carefully to avoid mechanical damage.
Is my adult toy waterproof?
Yes, most toys with outer layers made of TPE or silicone can be rinsed with water or used in the shower. However, be aware that parts like masturbators or machines may contain mechanical and electronic components, which means they may not be fully waterproof.
Do adult toys need to be used with lubricant?
Yes, we recommend using water-based lubricants—such as those offered in our store—when using adult toys or masturbators. Silicone-based lubricants may damage silicone components. Lubricants enhance comfort and pleasure, and also help prevent skin irritation or injury.
Common after-sales issues with adult toys
Please read the user manual before use. If the toy doesn’t respond, such as the indicator light not flashing during charging or the power button not working, record a video and send it to customer service for troubleshooting. Once confirmed, replacements can be arranged. If the product arrives with serious damage, please contact customer service immediately.
